Cross-Platform Expert Marketplace for SME Consultations
SME Consulting
Subject Matter Expert
1:1 Consultation
Upskill
May 25, 20264 min read
Client Background
U.S.-Based Product Engineering Startup
A product engineering startup in the United States set out to build a digital marketplace that connects individuals and businesses with Subject Matter Experts (SMEs) across a wide range of industries.
The platform’s objective was to enable users to quickly find qualified experts, schedule consultations, and conduct secure video sessions. At the same time, the system needed to provide professionals with a structured environment where they could monetize their expertise through paid advisory services.
Industry
Hi-TechTechnology
Product EngineeringBusiness Challenge
Building Trust and Seamless Interaction in an Expert Marketplace
Creating a reliable marketplace for expert consultations required addressing several operational and technical challenges.
Key challenges included:
- Users seeking professional guidance often relied on fragmented channels such as social media or personal networks, making expert discovery inefficient and unreliable.
- Establishing trust in the marketplace required structured onboarding processes for experts, including profile verification, experience validation, and domain classification.
- Real-time consultation sessions required a robust communication infrastructure capable of supporting low-latency video interactions.
- Coordinating session scheduling, payments, and booking confirmations required integrated workflows to ensure a smooth user experience.
These factors made it essential to design a scalable platform capable of supporting both discovery and real-time consultation.
Solution Engineered
A Scalable Expert Consultation Marketplace
Scalable Cross-Platform Marketplace Architecture - Developed a cross-platform application enabling users to search, filter, and discover experts based on skills, ratings, availability, and domain expertise.
Structured SME Onboarding System - Built a guided onboarding pipeline for experts including profile creation, category tagging, credential verification, and service pricing configuration.
Real-Time Video Consultation Engine - Integrated secure WebRTC-based video infrastructure to enable high-quality, low-latency 1:1 consultation directly within the platform.
Smart Scheduling and Booking Management - Implemented automated scheduling workflows allowing experts to publish availability while users can book sessions, receive reminders, and manage appointments.
Secure Payments and Transaction Handling - Integrated a payment system supporting session-based billing, booking confirmation, and secure transactions between users and experts.
Business Benefits
Improved Accessibility and Scalable Expert Consultation Services
- 2500+ SMEs onboarded across multiple industries
- 300K+ users engaging in expert consultations
- 20+ expert categories supporting diverse advisory services
- 90% of users reported improved decision-making after consultations
Technology
Range of Technologies Used
-
Client-Side / Frontend Framework: Flutter
-
Backend & Automation: Python
-
Real-Time Communication: WebRTC
-
Cloud Infrastructure: Amazon Web Services (AWS)
-
Payment Gateway / Processing: Stripe
-
Cloud Infrastructure: Amazon Web Services (AWS)
Summary
Scaling Trusted Expert Consultations Through a Digital Marketplace
By building a scalable cross-platform expert marketplace with secure real-time consultation capabilities, Dynamisch enabled the U.S.-based startup to streamline how users discover, connect with, and consult verified Subject Matter Experts (SMEs).
The solution combines expert onboarding, smart scheduling, secure payments, and WebRTC-powered video consultations into a unified digital advisory platform. As a result, the organization can efficiently scale expert-led services while delivering seamless, reliable, and high-quality consultation experiences across multiple industries.